Delivery for ready-to-ship jewelry typically takes 3-5 business days.

For more detailed information, please visit our Terms & Conditions page.

For custom-made jewelry, we kindly request up to 21 working days to deliver your piece, ensuring no compromises in quality. If you have specific timing requirements, please contact us via WhatsApp, and we'll do our best to accommodate your needs.

Absolutely! We offer delivery services to any destination within Israel or worldwide. Please allow several days for delivery to your desired location.

Yes, within 14 days of receiving your jewelry, you can easily return any item purchased from our studio inventory or from our website’s ready-to-ship section.

Made-to-order items can be refunded up to a value of 3,000 ILS. However, custom-made jewelry according to specific requirements and measurements, jewelry with engraving or personal dedication, and jewelry priced over 3,000 ILS are not eligible for refunds.

If you cancel your order after we’ve started manufacturing, any deposits or prepayments made will not be refunded. These will be considered a sketch fee to cover the cost of the work already done.

To return a product, contact us within 14 days of receiving it to initiate the return process. Ensure the product is in its original packaging with all documentation, such as the gemological certificate and invoice. You can return the item in person at our studio or ship it back using a reliable courier service, making sure it is securely packaged. Once we receive and inspect the product, we will process your refund, minus any applicable fees. Please note that custom-made jewelry, including items with specific requirements, engraving, or priced over 3,000 ILS, is not eligible for returns.

Yes, with every purchase of jewelry that includes diamonds or other gemstones, we provide a gemological certificate. This certificate verifies the authenticity and quality of the gemstones used in your piece.

The gemological certificate includes detailed information about the gemstones in your jewelry, such as the carat weight, cut, color, clarity, and other relevant characteristics.

Yes, we provide a one-year warranty from the date of purchase. This warranty covers the loss of side stones weighing up to 0.05 carat each under regular and reasonable use. However, please note that this warranty does not apply to jewelry repaired by any party outside of our studios.

Yes, we offer one free size adjustment with your purchase. This adjustment can be done at no extra cost as long as it is the first adjustment.

After the warranty period, we offer jewelry renewal, rhodium plating, and other repairs at a nominal cost. Please contact us for specific pricing details.

Yes, you can add your jewelry to your home insurance policy for additional coverage. Your purchase invoice and the gemological certificate we provide will assist you in this process.

Our custom design process starts with a consultation where we discuss your ideas, preferences, and any specific requirements. You can share any reference photos you have to help us understand your vision better. We then hand-pick the perfect diamonds or gemstones and create a 3-D model of your design, which we share with you for approval. Finally, our skilled goldsmiths meticulously craft your piece, bringing your vision to life.

Yes, you can trade in old gold as part of your payment for a new piece of jewelry. We’ll assess the value of your gold and apply it as credit toward your purchase, allowing you to recycle your old gold while reducing the cost of your new jewelry.

Yes, we recommend scheduling an appointment to discuss your custom design in detail. This allows us to dedicate the necessary time and attention to your project. You can contact us via email, phone, or WhatsApp to arrange a meeting.

While the manufacturing time for creating a custom piece is similar to that of one of our company’s designs, the overall process can take longer depending on the time needed for planning, meetings, and decisions. The timeline also depends on how quickly decisions are made, ensuring that every detail aligns perfectly with your vision.

Yes, you can repurpose your old jewelry to create a new design. We can work with the materials and stones from your existing pieces to craft something fresh and unique that aligns with your vision. This process allows you to preserve the sentimental value of your original jewelry while giving it a modern update.

Our jewelry is crafted to feel like a second skin, but gold is a soft metal that can easily change shape. To prevent damage, we recommend refraining from wearing your gold pieces during physical activities that involve direct contact. Additionally, avoid exposing your jewelry to harsh chemicals.

If your jewelry becomes scratched or damaged, we recommend bringing it to our studio for professional assessment and repair. Our skilled craftsmen can restore your piece, whether it needs polishing, rhodium plating, or more extensive repairs. Trying to fix it at home might cause further damage.

To prevent scratching, we recommend storing each piece of jewelry separately. This will help protect each item from coming into contact with others and reduce the risk of scratches.

To clean your jewelry at home, gently use a soft-bristle toothbrush and mild soap mixed with warm water. Gently scrub the jewelry to remove any dirt or residue, being careful around any gemstones or delicate areas. Rinse thoroughly with clean water and pat dry with a soft, lint-free cloth. Avoid using harsh chemicals or abrasive materials, as they can damage the metal and stones. For a deeper clean, or if your jewelry requires more attention, we recommend bringing it to us for professional cleaning.

Our studio is located at the Yahalom Building, Jabotinsky 3 Street, Diamond Exchange Center, Ramat Gan, Israel. If you would like to visit us, please make an appointment in advance.

Yes, we recommend scheduling an appointment before visiting our studio to ensure that we can dedicate the time needed to assist you properly. This is especially important for custom jewelry consultations.

Our business hours are 10:00-17:00 from Sunday to Thursday, and Friday morning. Please make an appointment before visiting to ensure we can provide you with dedicated assistance.

To make an appointment, you can contact us via email, phone, or WhatsApp. Simply reach out with your preferred date and time, and we’ll work with you to schedule a convenient slot. We recommend scheduling your appointment in advance to ensure availability, especially if you have specific needs or wish to discuss custom jewelry designs.

ou can reach us via email at wildmjewelry@gmail.com, by phone at +972545882889, or through WhatsApp. We are available during our business hours, which are 10:00-17:00 from Sunday to Thursday and Friday morning. If you need to contact us outside of these hours, feel free to send us a message, and we’ll get back to you as soon as possible.