Website Terms of Use - Wildm.jewelry

General

Welcome to the WILD M website which serves as a virtual store for purchasing jewelry. 

The site owner and operator is WILD M, Company No. 200923217 (hereinafter: "the Company" and/or "the Site" and/or "Site Operator").
The terms of use of the site regulate the relationship between the site and any person browsing and/or using the site or information contained therein (each of them hereinafter: "the Customer" and/or "the User"). 
Any use of the site and the content displayed therein, including browsing and surfing, as well as any action therein including purchases made through it, are subject to the terms of use set forth below. The site user is asked to read these terms carefully and meticulously. The user is not obligated to agree to these terms of use but commencement of use of the site indicates consent and user approval of its terms.
Use of the site constitutes the user's consent to all its terms without any limitation and/or reservation and by using the site the user undertakes that neither he nor anyone on his behalf will have any claim and/or demand, directly and/or indirectly, against the site and/or any of its operators and/or owners and/or managers and/or representatives.  
The wording in this regulation using the masculine form is for convenience only and the intention is for women and men equally. 
The chapter headings are provided for convenience and orientation in the regulations and will not be used for interpretation thereof.
It is agreed and clarified that the site will make maximum efforts to present product images that reflect reality as much as possible, but it will be clarified that since these are products made from various natural materials and handmade, there may be slight differences in hue between what appears on the site and the actual product, and the site operator will make maximum efforts to publish images that match the color hues.
In addition, the site allows custom design of jewelry to special order not appearing on the site. However in such cases, the terms of this regulation regarding return, exchange, cancellation and shipping policies may change for an order of this type and will be agreed upon separately between the operator and user at the time of purchasing the jewelry.
The site has the right to offer and change promotions and benefits and also has the right at any time to discontinue them without any need for advance notice, and doubling of promotions will not be allowed unless otherwise stated by the site operator. 
The access to and use of this website, including the use of all the content, information and/or services appearing therein from time to time is subject to the terms of use set forth below and the provisions of any law applicable in the State of Israel.  
The site and site content are intended for private use only, and use is limited solely for the purposes of selling and purchasing the products. It is prohibited to copy, duplicate, distribute, sell and/or display any product unless advance written permission has been granted by the Company.
The customer declares that he is competent to make legally binding transactions. If the customer is under the age of 18, he must inform his legal guardian of the site's terms and obtain advance approval from him to perform the site transactions. 
The customer undertakes to indemnify the Company for any damage caused to it due to submission of false details and disruption of site operation.
The product images displayed on the site are for illustrative purposes only and are not binding on the Company in any way. The Company makes maximum efforts to reflect reality in the product images appearing on the site.
Making a Purchase Order  
When making a purchase order on the site, the user will be asked to enter basic details such as name, address, email address, phone number and credit card number. In order for the order to be processed quickly and smoothly, it is important to take care to provide the correct details, otherwise the site operator will not be able to guarantee execution of the order. 
It should be emphasized that intentionally submitting false details may amount to a criminal offense. Legal civil and criminal proceedings may be taken against submitters of false details, including damages claims for losses caused to the site operator due to disruption of site operation. Also, the information provided by the user on the site will be used inter alia to send emails regarding special promotions or site updates.
At the time of placing the order, the site operator will check the means of payment provided by the purchaser, and upon receipt of order confirmation by the credit card companies, a suitable message will be sent to the user that the order was approved. It is clarified that charging the transaction executer for the cost of the item purchased by him will be performed immediately upon completion of the order placement. 
The purchase transaction will only be performed after completion of the ordering process and after the site operator receives confirmation from the relevant entity of execution of the charge, in accordance with existing procedures between them. In case the transaction is not approved by the credit companies, the customer will receive a suitable message. Completion of the purchase transaction is also conditional on the requested items existing in stock at the time of completion of the ordering process or at the time of ordering (even if stated on the site that the product does in fact exist in stock). If the product does not exist in stock, the order will be cancelled or replaced, and if the user wishes to cancel the order - the user will be credited accordingly.
In addition to the confirmation required from the credit company as stated above, approval of the order transaction is conditional on the requested product actually existing in the inventory of the site operator's warehouses at the requested supply time and/or at the time of ordering (even if it was stated on the site that the product does exist in stock). If the product does not exist in stock, the order will be cancelled or replaced, and if the user wishes to cancel the order - the user will be credited accordingly. For the avoidance of doubt, the user will have no grievance and/or claim in this matter towards the site and/or its representatives for any type of damage, whether direct or indirect damage, caused to the user and/or third party as a result thereof. It should be emphasized and clarified that there may be situations where despite a certain item appearing on the site as existing in stock, in practice that item is not in stock and cannot be supplied.

Product Quality and Warranty
The site will not be responsible for any damage (direct or indirect), loss, mental anguish or expenses caused to users, surfers and/or any third parties whatsoever due to use of or reliance on any content, information, data, representation, image, video, audio, advertisement, product, service etc. appearing on the site. Any such reliance is performed according to the sole discretion and exclusive responsibility of the site surfer.  
Use of the site will be performed under the sole and full responsibility of each surfer and user. Any decision made in relation to content published on the site is the full responsibility of the surfer. The site does not undertake that the content published on the site will be complete, accurate or meet the expectations and requirements of any surfer and user. The site will bear no responsibility whatsoever for any result deriving therefrom, or from use thereof, or reliance thereon. 
It is clarified that the product images displayed on the site are for illustrative purposes only. The customer hereby declares that he is aware of the fact that the site operator makes every effort to produce jewelry identical to the images displayed on the site, however there may be deviations which manifest in the color and shape of the jewelry compared to the images displayed on the site. 
The Company will not be responsible for any damage that may be caused as a result of improper or incorrect use of the products. The Company is also not responsible for loss or theft of the jewelry.
The customer declares and understands that he bears full responsibility to insure the jewelry after purchasing it since as clarified, the site operator is not responsible for the cases stated above. 
In addition, the Company's warranty regarding defects in jewelry is as follows: Scratches, jewelry distortion, loss of side diamonds up to 0.05 carats per individual diamond, and any such defect or damage occurring during normal and reasonable use of the jewelry - will apply for one year from date of purchase.
Jewelry cleaning services and diamond strengthening purchased on the site will be provided free of charge to site customers according to the discretion of the Company. 
The customer understands and declares that if he requests to repair the jewelry under the warranty presented above and/or requests cleaning services for jewelry purchased from the site operator, he must visit and/or send at his jewelry to the studio at 38 Tuval St., Ramat Gan (Diamond Exchange). 
After expiry of the warranty period applicable to the site operator and if the customer wishes to perform some repair or another in relation to jewelry purchased on the site, the customer is invited to contact the site operator according to the contact details appearing on the site and receive a price offer for the required repair - at nominal cost.
The customer alone is responsible for maintaining the longevity of the jewelry items according to their type, and the site will not be responsible for improper use of the jewelry and any damage caused as a result of such use (the site contains tips for maintaining product life).  
The user undertakes to indemnify the Company and/or its representatives for any damage, loss or expense caused to it (including legal expenses) due to the user's breach of terms of use and/or the law.

Product Delivery
Shipping costs will be added to the prices of items stated on the site. Shipping costs are for delivery to one destination. 
The site will supply the customer with products via an independent shipping company to all parts of the country. The regulations of the shipping company through which the supply is performed will apply to product supply via the site and be binding on the customer.
Upon receipt of the order and its approval by the site operator, and provided the jewelry is in stock, the site operator will prepare and pack the order within 3-5 business days from order approval and transfer it to the shipping company which will supply it to the consumer within 3 business days and up to 21 business days for remote locations where arrival times are longer. It is clarified that production and shipping time for jewelry not in stock is up to 21 business days.
In order to ensure efficient and smooth order execution, it is important to take care to provide all required details on the site accurately and up to date. If incorrect details are provided when placing the order, the Company will not be able to guarantee that the order will be recorded, performed or that the products will reach their destination. In case the products are returned to the site operator due to entering incorrect details, the site operator will be entitled to charge the user an additional shipping fee.
It is clarified that orders placed after 12:00 noon will be considered as an order on the next business day.
If an order is received for areas to which the shipping company does not deliver, according to the shipping company's regulations, the site is not obligated to supply it. The site may supply orders to areas not included in the distribution zones by advance telephone coordination.  
The site operator is not responsible for shipping times and delays by the shipping company, but is available to the customer in order to resolve any problem. The site operator is not responsible for delays in supplying products as a result of events beyond its control such as malfunctions, delays, strikes, natural disasters, force majeure, wars, emergency situations, computer system malfunctions or telephone system failures that disrupt the purchasing process, email malfunctions, and any delay occurring as a result of the coronavirus pandemic including closures, restrictions etc. and/or any other reason not under control of the site owner.
The site operator works with a private courier company that reaches the customer's home by advance coordination. Note that it is the customer's responsibility to be available by phone so that the courier can deliver the package to him and coordinate the arrival. If the customer does not answer his phone due to unavailability/phone number error and/or incorrect entry into the site's system, the package will be returned to the site operator and the customer will have to pay the cost of additional shipping.  The customer is responsible for paying taxes associated with receiving an international shipment, according to the custom in that country.
The customer is responsible for checking the order confirmation sent by email in order to verify there is no mistake in the order. No grievance will be accepted that something different was ordered to the contents of the order confirmation. 
It is clarified and emphasized that display of a product image on the site does not constitute an offer for sale or commitment to supply that specific jewelry item, and uploading such an image to the site does not establish that the jewelry item is available for immediate purchase.
It is clarified that the information contained on the site was written in good faith and should not be relied upon for any such purpose since the site operator does not guarantee or warrant that the information is comprehensive and accurate. 
If the ordered product does not exist in stock, the order will be cancelled or replaced, and if the user wishes to cancel the order - the user will be credited accordingly.
In addition to the confirmation required from the credit company as stated above, approval of the order transaction is conditional on the requested product actually existing in the inventory of the site operator's warehouses at the requested supply time and/or at the time of ordering (even if it was stated on the site that the product does exist in stock). If the product does not exist in stock, the order will be cancelled or replaced, and if the user wishes to cancel the order - the user will be credited accordingly. For the avoidance of doubt, the user will have no grievance and/or claim in this matter towards the site and/or its representatives for any type of damage, whether direct or indirect damage, caused to the user and/or third party as a result thereof. It should be emphasized and clarified that there may be situations where despite a certain item appearing on the site as existing in stock, in practice that item is not in stock and cannot be supplied. 

Return, Exchange and Transaction Cancellation Policy
The cancellation policy below will apply to jewelry items for which the amount paid does not exceed 3,000 NIS and for jewelry items not custom made for the user according to measurements or special requirements. All this is in accordance with the Consumer Protection Law 5740-1980 (hereinafter: "the Law") and according to the Consumer Protection Regulations (Cancellation of Transaction), 2010 (hereinafter: "the Regulations"), and all as follows:
Transaction cancellation will be given to customers who return products within 14 days from receiving the product (subject to Consumer Protection Law). 
The orderer has the ability to cancel the transaction made, the credit will be performed by the credit card used to make the transaction. 
Cancellation of the order incurs handling fees of 5% or 100 NIS, whichever is lower. Financial credit will be given according to the aforementioned law. 
In case of transaction cancellation after the product was sent to the customer and after receiving the product by the customer, full financial credit will be given less shipping costs and 5% cancellation fee. The credit will be given provided the product is returned in its original packaging together with its original certificate and upon presentation of an invoice/receipt evidencing performance of the transaction and its date. 
In addition, the right to cancel the transaction and receive a refund will only be given on condition that the jewelry is returned without defect/damage and on condition it was not used at all and when the product is in its original packaging. If the product is returned not as stated in this section, the customer will not be credited.
It is clarified that financial refund and/or refund of a down payment made for custom jewelry made for the user according to his special requirements and measurements and/or jewelry with a personal dedication or inscription and/or jewelry whose total cost exceeds 3,000 NIS will not be allowed. 
Also, if a customer wishes to return jewelry whose total cost exceeds 3,000 NIS, and which was not made according to the user's special sizes and requirements, the site operator will allow receipt of a financial credit for future use and purchase on the site only, within one year from date of the original purchase.
The site operator will have sole and absolute discretion regarding the condition of returned merchandise. Items and products arriving after any use whatsoever and/or signs of improper use will not be returnable and will not entitle the user to the purchase amount - all subject to the sole and absolute discretion of the site operator. 
Transactions made by means of direct debit (debit) cards cannot be credited and the credit will be performed by bank transfer.
Notification about transaction cancellation or product change/replacement will be performed by one of the following methods: 
By email to wildmjewelry@gmail.com
By phone number – 054-5882889 and/or 054-5885882
Product replacement can be performed up to 30 days from date of purchase.

Intellectual Property
Full copyrights, trademarks and intellectual property rights in the site, including site content, site design, product print designs and any software, application, computer code, graphic file, image, text and any other material included in the site are solely owned by the Company. None of these may be copied, photographed, distributed, displayed in public or transferred to any third party.
No use may be made of products offered by the Company or designs offered on the Company's site (including printing site designs in other places). The Company reserves the right to sue any violator of this section.  
The site domain, site, brand name, trademarks (whether registered or unregistered), etc. - are all sole property of the site operator only. No use may be made thereof without its advance written consent. All information and/or displays appearing on the site, including graphics, design, textual presentation, trademarks, logo marks and their editing and presentation are the exclusive property of the site and/or its representatives. It is prohibited to copy, duplicate, distribute, publish or use in any other way the content appearing on the site unless the site operator has given its consent thereto in writing and in advance, and entry into the site does not grant any kind of license and/or right whatsoever. All products displayed on the site are part of the intellectual property of the brand owner and/or third party who authorized use thereof for it or its representatives.

Termination of Site Activity
The site reserves the right to terminate at any time, according to its sole discretion, activity on the site and/or cancellation of a customer order. 
If an order is cancelled according to decision of the site, the customer will be fully credited the amount paid and the site operator will bear no responsibility for any direct and/or indirect damage and/or against a third party and/or any damage whatsoever due to cancellation of the transaction.
If the site ceases its activity and/or cancels a specific customer order, due to error in product description and/or inability to produce an ordered product not existing in stock and/or incorrect price and/or the customer provided incorrect details or disrupted site operation in some manner and/or the user acted in violation of the regulations and/or the site operator believes the user intends to sell the jewelry item to a third party after the purchase and/or for any reason

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